Customer Testimonials
Excellent service. Was instantly greeted and given options to stay or leave. Status update was provided and required followup was done. I appreciate the friendly and efficient service provided.
Excellent and professional service provided by Danny, will definitely consider shopping there for my next Lexus
Rallye Lexus is a First Rate experience. The staff is always professional and exceptionally courteous. I drive in from Manhattan even for my most routine work, and it is well worth the drive.
Friendly staff. Richie worked very hard to get us the best deal. Jose ( I think that was his name) gave me a very good lesson on all the new features in the car.
Ken was very thorough and remained in contact with me to keep me informed of the status of my reserved TX due to the recall. It was a pleasure working with him and I look forward to working with him again in the future
Everyone was really nice and quick especially because it was a Saturday. They were aware of not wasting my time.
excellent service and communication, recommended to anyone for new car purchase. All the teams assisted in helping to buy a new RX350 Hybrid deserves a big thumps up.
Jason is absolutely amazing! He helped make our first car purchase a lot less intimidating and answered all of our questions as patient, detailed, and kindly as humanly possible. Our family all own lexus cars, and have been customers for years now, but this is the first time working with Jason. Now I will be looking for him each time we visit Rallye lexus.
Every one is good.They always recommend jobs in advance so there is no problem on the road They recommend more than needed Thanks
I appreciate the loaner car and the video sent to me about the technician’s inspection
I always get outstanding service from Rallye Lexus. The service advisors are top notch and do the right thing.
The salespeople were attentive and knew their products very well. So answering all of my questions was a snap. The service folks were extremely friendly and even gave me some candy on Halloween!
Joanna Oates provides exemplary customer service. We always ask for her when scheduling service at Rallye Lexus.
This is the only dealership that we would ever use. They are honest..professional…easy to work with…and very caring and friendly. We high recommend this dealership!
Jason Pena was superb. Attentive, transparent, and a charm to work with. I will definitely recommend my peers to visit him for their next car purchase.
I know I was a difficult customer as I flip flopped my decision a few times and went from a cash buyer to bringing in my own financing from my bank the night before I picked up the car. James worked through all this with me and never made me feel pressured to buy a car from him when I ended up taking back my deposit. A week later I changed my decision again and put it back in. He worked through all this with no complaints and was never rude about any of the challenges I added to the ...
The dealership was no pressure, efficient, informative, and a pleasure to deal with. James was terrific
Very courteous staff. Very clean and very professional. One of the best service centers ever.
I had the pleasure of working with James Herrera who made my experience beyond delightful. He was professional, patient and answered every question/concern I had. His exceptional service made my decision easier in deciding to purchase my vehicle. I’m truly grateful for the service I received at Ralley and absolutely LOVE my new RX350. I highly recommend everyone not to think twice and go to Ralley Lexus for their next car.
That was excellent good I am So happy for that time in Lexus Very nice people kind and helpful
Joanna and Maria are super.and make you feel at home while your car is being serviced.
Mike was great to work with. I have been using Lexus service for many years
Very efficient experience dealer avoided wasting my time and kept informed on the progress of my vehicle
I was very pleased with all the aspects of my visit. everyone was very friendly, caring and knowledgeable. the service was outstanding. all issues were addressed. It was very well worth the drive to the island from Brooklyn. Highly recommended !!!
Very professional, pleasant and knowledgeable staff and highly recommend Very happy with my new vehicle
I am more than happy to fill out this survey Mr Reidy, Mr Kenneth Melendez, and Anthony Costanzo(Floor Manager), the whole Service Department, the Service Manager,!James Quinlen Service Manager, and numerous others I may have failed to mention. The whole Rallye Lexus staff allwsys makes me feel part of the family. I plan to buy my next Lexus at Rallye Lexus.
Maria is always very helpful - she is always looking out for me and my financial situation
Excellent work ethic. Very respectful of your opinion and no pressure to buy. Would recommend it to anyone.
Excellent, fast service with great communication. Only service department I’ll use moving forward! Thanks!
GOOD, ESPECIA;LLY THE FREE WATER, OR SODA OR CHIPS, OR COFFEE /TEA AND THE GRAE GLASSWINDOW VIEW FRO THE WAITING ROOM
Since I acquired my 2015 Lexus, I've grown to trust Mike Montijo on how to best maintain my Lexus. I've suggested numerous maintenance issues prematurely & Mike has always given reasonable alternatives or to comply with suggested maintenance schedules. The supreme knowledgeable Customer Services Mike Montijo provides coupled with the comfortable Waiting area & accommodations makes Rallye Lexus #1.
Danny is an asset to Rallye. We have used him to lease our cars over the years. Very accommodating and wants to make customers very satisfied and happy
The dealership is always clean and neat. The service personnel are always very helpful. They always give you an approximate time the service will take. I know when I leave they have returned my car in great shape.
The Lexus Team is always smiling, listens to you and will do everything to make the customer satisfied
Rallye Lexus in Glen Cove consistently provides outstanding customer service. The staff is very attentive and Joanna is truly great.
The Women in the service department are fabulous.Joann Oates and Maria in particular go out of their way to help and make you feel at home. I switched from Mercedes to Rallye Lexus in 2004 and have bought 3 cars Ls 430,460.500 and now after 40 years buying a mercedes my wife has switched as well because of these women. Tony Costanzo has been fabulous as well. Thankyou Neil Savitsky
She is very helpful . She always returns calls. I have been using her for many years
The service advisors are very knowledgeable, professional and courteous. I always get great service Rallye Lexus. Highly recommended!
Very professional and courteous. The free car wash was a pleasure as well. My vehicle went right in
Joanna was fantastic. I always trust Rallye for my Lexus and BMW vehicles. Professional at its best.
Always an excellent experience at Rallye. Joanna always keeps me informed and the entire dealership is the best!
Hi everybody there were awesome especially Jason Pena is very professional Rally lexus is beautiful environment place to be people are very friendly I would recommend my family and friends to go there great service kudos to you all you guys
Everyone starting with the guys photographing car to Joanna Oates in Service Dept very knowlegable, friendly
Super job fast. Good communication. Comfortable waiting area. Good price. Easy to find. Customer focused
Everyone was so helpful and made the experience very, very pleasant. Thank you so much..
It's almost like being a celebrity when you walk thru the door. Red carpet service all the way!
I have been very pleased with Rallye Lexus from the sales department to the service department. Joanna Oates is wonderful and a pleasure to work with. I highly recommend Rallye Lexus!
I’ve been a Rallye customer for over 16 years. The service staff is wonderful. Joanna, Mike, Mike, and Maria are very knowledgeable and helpful. The valets are very nice as well. Ryan has been a great help to me always.
The dealership is good I wood like to say one thing the oil change is to expensive
I live in New Jersey and found the Lexus I wanted at Rallye on the internet. I brought my trade in to Rallye and Jason Pena arranged my purchase to my satisfaction and days later I came back, dropped off my car and picked up my Certified Pre Owned Lexus LS. I am very satisfied with the deal. Thank you Rallye and Jason, William Petersen Hackensack, NJ
She is so kind to us. She helped us with my car service. Thank you so much.
Service was impeccable. Definitely going to lease another vehicle from Rallye. Our salesman was professional and extremely helpful. Hope to make another deal with James.
Was met as soon as I arrived. Car was done on time and I left within 2 hours. All went as good as I hoped.
Excellent service provided by Paul and Lauren during my RZ lease. Service department has also been great over the years on my RX.
The people are very helpful and welcoming, service is great and the wait was quick
THIS STAFF IS THE REASON I AM LOYAL TO LEXUS!!! ALWAYS EXCEPTIONAL PATIENT COOPERATIVE AND PERSONAL SERVICE
Rallye Lexus the stuff always Nice treat good over there. They make your service easy and an stress-free that’s why I always go to rallyeLexus the best people.
Brought my car in for an inspection and they gave me a complimentary car wash. They always treat me well.
Excelente y muy bueno el servicio gracias especial la Sra Santoro es gratificante. Lo volvería a hacerr
Rallye Lexus handled my purchase from 3k miles away efficiently. They supported us every step of the way.
Rallye Lexus gave incredible customer service. I would highly recommend them for sales and service
I have very positive impressions from coming to Rallye Lexus for maintenance services of my car for the last 3 years. And that's why I drive more than one hour and a half from my home to get that service. My consultant, Ms. Joanna Oates, is very attentive and friendly, and always patiently answering all my questions. The services are completed efficiently, on schedule, which I greatly appreciated. My vehicle is running smoothly, and I feel confident in the quality of work performed. Thank you for creating such a positive atmosphere at your dealership! Highly recommend!
Very pleasant and helpful. Got there early and gold 90 minutes but they got me out way before.
I was satisfied with the service I received. The representative who assisted was courteous and knowledgeable.
Rallye Lexus has always been knowledgeable professionals and have always taken care of my Lexus with care!
I was very impressed with the professionalism and courtesy of the staff. Joanna took care of me over a two day period and no one could have done a better job.
I had a good experience visiting that. In addition, they are very polite and explain during the service.
As always, the people were friendly and efficient from scheduling to pick up! Even when I stop by with a problem, I’m immediately taken care of.
Our overall experience with Lexus was very positive, including interactions with all staff! This was the easiest car purchase ever, plus I love my Lexus NX
***** Five Star Review for Rallye Lexus Service Department ***** I recently had my car serviced at Rallye Lexus, and their expertise truly impressed me. The auto mechanics here are clearly top-notch—diagnosing and fixing the issue with precision and speed. They took the time to explain exactly what was going on with my car in a way that was easy to understand, which made me feel confident in their skills. The service was efficient and thorough, with no unnecessary upsells—just honest assessments and quality work. I could tell they genuinely care about doing the job right. My car has never ...
They were polite and efficient and treated me like one of the family. I will be coming back
Very good customer service Net and clean facilities on time service Wash and clean my car
They brought our car back to NYC. We appreciate the service. Thank you so much.
Great service from the moment you pull in until the moment you pick your car up. Great people working there...so personable and thorough. Kudos to Michael Montijo, who listens well and works so hard to solve all issues.
Easy dealer to deal with in buying a new 2025 car. However I was not able to reduce the price of the car by very much. I only saved $500 on the purchase price.
Friendly, personal, knowledgeable and patient . I’m happy with the truck we picked up, thank you Rally
Treated fairly on my trade-ins. Working with Syed and the others were a pleasure. Overall experience was good. I would recommend Rallye to others.
I went to Rallye Lexus to pick up my car yesterday. The process was effortless and fast because Paul made everything easy by explaining all the financial details and paperwork clearly. Paul was very polite, courteous, and respectful, making him the best financial person I have ever dealt with when buying or leasing a car.
Service was excellent Very helpful. Seamless process Professional clean Pleasant to work Provided a loaner
Very professional and helpful staff.. Ken was great in follow up.as were the other staff. Thank you!
Attentive, courteous, helpful in answering my questions, prompt. always a pleasure working with her at this place.
Excellent service. Very attentive to my wants and needs. Very happy with my decision.and my 350 Lexus
A satisfying shopping experience，Nick Xu is very nice and professional.My new car is good,I like Lexus.
Joanna is a terrific customer service representative! She is a true asset to Rallye. Service department did an excellent job!
Staff was knowledgable quick and professional! I was amazed at the quality of. The staff and the overall attention!
Excellent service from beginning to end!!! Everyone was courteous! I would recommend your dealership to a fro.
Very professional in every aspect of the process. Each person was very knowledgeable. The dealership environment was friendly and accommodating!
Always a pleasure to deal with the people at Rallye Lexus. The work ethic is reliable.
Wonderful service. Thank you for delivering our car and keeping us informed the whole time.
Danny was very helpful and helped me pick out the perfect car for me.. I was happy with my purchase
Knowledgable customer service personnel . Return the car on time . Satisfied with the dealership performance Good
Good service and shipping is not that fast quick respone people is nice , price is little too high
Very professional and friendly and service are great and hospitality is generous if you wait for your car
I had a wonderful experience here while looking for a car. James Herrera, the dealer I worked with, was really helpful, informative, and patient with me throughout the whole process of purchasing a new car. He is very knowledgable about the different models the dealership has and was able to answer any questions I had. Other staff at the dealership were also very courteous and kind.
Nice easy process to get my car. Came in to test drive a car that had just gone off lease that we saw online. Worked with Tony, floor manager - no pressure at any point. He turned it over to Anthony who also was great. Overall process was easy, smooth and very professional.
Really good service and polite staff , thanks for you all ❤️
If I gave them a 5 star rating, what else is there to say. Maybe one thing, I Love Michael Montijo 😘 . He is one of my favorites but they are all really wonderful and I would not go anywhere else to service my Lexus!!!! 💋❤️😘👏🏽👏🏽👏🏽🥳🥳
