My families 7th Lexus from Rallye! Josh in finance, Kevin Losee in sales, and Pam Palasciano and her team in service are simply the best. Period.
They were very professional in dealing with me as a customer and they really made the transaction easy for me especially with explanations of aspects I didn’t understand
2 repeating issue happened in July, September 2020. New century Lexus didn’t resolve. Third time happened Rally Lexus took seriously to find out what problem
Great experience visiting and going through the process for a CPO vehicle. Thanks to Ted Mitchell and Josh Weiss for the smooth and quick process.
I am beyond satisfied my and out of the park with the customer service here Kevin Losee was my salesman and he was beyond pleasant patient and professional
Everyone was courteous, competent, accommodating and professional in every way. I enjoy coming the Rallye for service, I appreciate the great treatment. I would highly recommend your services.
WORK WAS DONE QUICKLY , EFFICIENTLY AND CORRECTLY. WAS GREETED RIGHT AWAY AND ANY QUESTIONS I HAD WERE ANSWERED PROMPTLY. TOOK LESS TIME THAN I EXPECTED.
Only lexus to go to in ny
Customer service is always excellent. They make every effort to accommodate their clients. The quality of work is great and the advisor provides a thorough description of work to be done. Very knowledgeable.
It is always good to work with a dealer that is always reliable, courteous, punctual, knowledgable, professional and makes you feel appreciated as a customer.
Easy to schedule and convenient time. Appreciate the loaner car as well. The check in process is simple. Car was returned nicely cleaned as well.
Amazing people thank u for helping me feel Comfortable and loving my new Lexus . I didn’t have to worry or feel over whelmed at all.
Service advisors are very professional. They always seem happy to be working there. They never try to sell you something you dont really need.
very professional, informative courteous . i had to bring my car in and it was explained to me services needed, cost and why the work needed to be done
As always my service, a fuel pump recall remediation was done very well. From receiving phone call to make the appointment to check in to getting a loner car and picking it up the next day was very professional and courteous. Keep it up Rallye!! 👍🏻👍🏻👍🏻👍🏻👍🏻
Never had a problem at Rallye Lexus, service is good and professional, Paul Ok is a very good salesman and helped me with all of my needs.
Our first Lexus after years of Acuras. Wonderful purchase experience. John Andrea was friendly, no BS salesperson who got us an excellent deal. Looking forward to an equally gracious and attentive service experience down the road.
Great job ! Went for an inspection. Everything went well! Everyone was helpful, respectful, and professional. The appointment was made to my convenience and everything went smoothly
Picked up the car. Fixed the recall and returned the car. All went well . There was a smell of gasoline. Pulled the car out of the garage for several days. Kept the garage open for several hours
WAS very satisfied with the cleaniness, customer service from my sales rep ( Kevin Loser).Prices we unbeatable..Very professional atmosphere. No complaints will highly recommend. thank you
Anthony is wonderful salesman. He made the buying experience a pleasure. He sold me my last Lexus as well. I highly recommend Rallye Lexus, both because of Anthony and Joanna in service.
Amazing dealership and lovely people! Joanna is a lifesaver and truly a joy to work with! It was beyond a pleasant experience and she goes above and beyond !
Very professional, attentive, straightforward dealership, makes you feel that this vehicle is a superior brand. From reception to sales to finance everyone does a great job at making your customer experience great.
Rallye Lexus is fabulous in every way and in every department. Not only is any work done well and quickly, but their customer service is first rate too.
I previously wrote a review after my service visit. I am happy to write again. I have owned or leased 12+ Lexus vehicles for myself or my family. Your service department is terrific, Pam and Joanna, to name two wonderful people. Job is always done right, good communication and care as if they were taking care of their own vehicles. Richie in sales is tremendous. I highly recommend your (my) team at Rallye Lexus!!!
I would definitely recommend this dealership to all my friends and family members. Excellent staff and well knowledgeable. Danny is very good sales person, very nice nature.
Joanna was great. She was friendly and kept in touch to explain what had to be done to my car. She made sure that a loaner car was available for me since I had to leave my car overnight. Thanks Joanna.
As I have stated prior the service was professional and thorough . Joanna was extremely helpful and Pam as always. I highly recommend Rallye Lexus to all!!
Their service is always reliable and timely!
Great service! Very professional!
My recent experience with Rallye Lexus was the most satisfying. After my visits to 6 different Lexus dealerships in NY and NJ, I could finally drive out on my new GX 460 at Rallye Lexus. I was lucky to meet an excellent Sales Consultant at Rallye- Mr. Danny Semedo, who guided me through the whole purchase process with friendly and patient attitude, no-pressure approach. What was especially important to me, Danny stayed true to his word with everything he promised on the lease deal. I would like to thank Danny for his amazing help and attention!
they were able to find me the car i wanted and the price i was looking for...they appreciated that i have been a customer for 26 years...i tried other lexus dealerships and none compare to rallye, especially the service dept..
Great service team
The gentleman who picked up my car and brought it back was professional and courteous. As always I’m pleased with the level of service I receive from this dealership.
Had a great experience from first visit thru delivery. After leasing with Acura for many years I thought the caliber of experience was elevated. My salesperson John was friendly, helpful, never pushy and got us a great deal on the car we wanted.
We recently purchased a NX 300, Paul was professional and very patient. We went back and forth with the price and his patience was appreciated. They were prompt and transparent with their replies.
I have been dealing with this dealership for years. I find I get what I’m looking for without a runaround. If looking for a Lexus, I would recommend this location.
Accurate information, quick turnarounds and quality cars; dealt with a tricky mechanical situation with regular updates, realistic assessments an a quick turnaround. Very easty to deal with
Working with Mike Reidy is always a pleasure. He is always friendly and efficient. I trust his assessment and his advice. I appreciate the use of the loaner car.
I appreciate the professionalism and effort placed by all the staff members. They made the process very seamless and quick as well as delivering the information easy to understand.
Great Service - especially Customer Service Rep - Joanna Oates; Like the Loaner Program and staff friendliness. Appreciate the free car wash as part of the service.
Fantastic as usual - I have two Lexus vehicles and use Rallye for service fir both - People are the best and that leads to great service
I was very pleased with the service I received when I brought my RX 350 in for its 5,000 mile service. There was a recall on a certain part and they had that in stock so the work was done at the same time. I was given a loaner and enjoyed the experience of driving a Lexus sedan for a change. My car was ready on time the next day and off I went. I've always had a good experience at Rallye Lexus.
Very helpful and kind . I love Rallye Lexus,they listen to us and try to work out the finance person is also very helpful and kind
I feel that Andy Hyun, the sales man, was honest and tried his best to satisfy us. It was a experience with him and the company.
Excellent customer service and leasing/buying experience. Danny Semedo is a true professional concerned that his customers leave satisfied.
I HAVE SENT IN AT LEAST 4 REVIEWS..PLEASE STOP WITH THE QUESTIONS ......I INDICATED THAT THIS WAS THE BEST DEALER AND SERVICE I HAVE EVER GOTTEN ..THEY R GREAT .I'VE HAD OTHER LUXURY AUTOS BUT NO DEALER HAS COME CLOSE TO THE CUSTOMER SERVICE ,EFFICIENCY AND DESIRE TO LEAVE U SMILING LIKE RALLYE LEXUS.
Rallye Lexus made leasing a car a wonderful experience. Carlos, Michelle & James were extremely professional. I highly recommended using Rallye Lexus, We are extremely satisfied.
Easy to secure an appointment, with courteous telephone service. Service department provides good service. Reasonable time frame for completion of work. Waiting room is comfortable. Covid precautions are evident.
The whole experience from getting the service appointment, to check-in, to getting the loner car, to picking up the serviced car is very courteous, efficient and friendly, as always. The recall work for the fuel pump was completed and the car was washed and cleaned. 👍🏻👍🏻👍🏻👍🏻👍🏻 Keep it up Rallye Lexus!!
I am very satisfied with my cat. And The dealer was very kind. Too. This car was introduced by the dealer. But. It was a good choice.
Excellent service timely feedback excellent quality of work reasonably priced friendly and efficient customer service in person at service location. Ease of using the website.
Lexus is a great car, Rallye Lexus is a great dealership with a great sales staff and professional and courteous service department. Always a good experience at Rallye.
Purchased a L/Certified vehicle last week and had a great experience. Even though I kept Ted and Chris past closing with my paperwork, they were patient and accommodating. Handled our trade-in fairly, and delivered everything as promised, on time. Very positive experience.
The Glen Cove Rallye Dealership is efficient and well run. Staff is knowledgeable and friendly. Work is done in a reasonable time and you are kept up to date on the progress.
T6721 2020Lexus RX350 A Safety Recall ,multiple Models and model Years. Maria Giovanniello checked me in. She was nice and helpful. Later Pam Palasciano showed up. She is exceptional. kind, and very helpful. She is as good as you can get!
Andy Hyun was very professional and helpful in the purchase of my RX 350. I have been a satisfied Rallye Lexus customer for over 10 years and that I why I purchased/leased another vehicle from Rallye
Andy Hyun was an absolute pleasure. He was professional, very responsive, honest, extremely easy to work with and patient. This is my third car from Rallye Lexus. I love this dealership!
Outstanding service. Thank you Mike Reidy, service manager, and detail guys. You all did an awesome job. Much appreciated.
We were very pleased with the professionalism and service received at Rallye Lexus, especially from our salesman, Anthony Piccirillo. Keep up the great work. It's appreciated.
Andy was super helpful and explained everything well. We had no problem whatsoever! Even after the car purchase he was helpful. Unlike some dealers where they dont want to help after selling a car.
Mike and the Service Department were very helpful and knowledgeable in addressing our needs and getting our car back to us within a reasonable timeframe.
Everyone was very courteous and knowledgable. Everyone tried their best in whatever their capacity. I wouldn't hesitate to recommend this dealership to friends or family.
The service people are very helpful and considerate to our needs and reminds us if we are forgetting any service we may need which is helpful.
Beautiful car, right price, Rallye Lexus even purchased the remaining 3 months of my Toyota lease w/ no termination fee. Paul Ok (salesman) and everyone else was was courteous, helpful and very professional. I had an issue several weeks after purchasing the vehicle and it was resolved quickly and to my satisfaction. This is the way all customers deserve to be treated.
It is apparent that everyone at this dealership is focused on the highest level of customer service. Everyone is very friendly and helpful. The level of service in the service department is very high.
They did a great job and were able to accommodate my schedule and get the car back to me when I needed it. Everyone was friendly and pleasant.
I was very pleased for service and I am more then 15 years loyal customer for Ralley Lexus and find very friendly welcome and give excellent service. Thank you Mike Reidy for his customer service.
Efficiency and ease of obtaining appointment and loaner car Accommodating staff
The name Lexus sells itself. Reliability and quality of the cars is the best virtue of Lexus. Not to mention high quality of maintenance with reasonable price compared to other foreign cars. My salesman Richie Repanes at Rallye Lexus is the most honest and trustworthy guy and yet not pushy. My maintenance consultant whom I’m with for 20 years who is now the manger Pam Palasciano is the best and most reliable. Lexus IS one of the best car in the world.
Very efficient and courteous service. Staff are very professional and friendly. I feel comfortable with the quality of the service on a vehicle I am very happy about.
Quick efficient and professional as always Live Coming to this Location to see everyone’s cheerful Happy faces. Was happy to see how the take the COVID prodicale
Very efficient. Made the sales experience carefree. Troy was extremely efficient. Anthony Costanzo was great. Facilities were very clean. Accounting/ Finance department did not pressure me and made the final paperwork simple.
The service was fast, friendly and efficient. It was easy to make an appointment at a convenient time. The reconfigured waiting area provided for social distancing.
Service was excellent. The representative asked a technician to explain the operation of the automatic out side mirrors. I recommend Rallye for service. I have been a customer since 2004.
I was very satisfied with my experience at Rallye Lexus. Kevin was easy going and did not pressure me. After a test drive,I immediately placed order to purchase car.It only took one visit. I also want to thank Denise who was there to answer my questions when Kevin was unavailable.
Just purchased an NX300 with the help of Danny, he was absolutely amazing. Him and Josh from the finance department answered all of our questions, were extremely helpful, and both share a great work ethic. It was a pleasure working with them!
Wonderful experience in the purchase of our new Lexus. I would highly recommend Ted Mitchell to anyone. Everyone was very kind and helpful. Loved the experience!
Efficiency unsurpassed. Friendly staff. Always clean environment and follow current health concerns. Service done in time frame that was promised. Car was presented clean also
We have nothing but good things to say about the management and sales department people who worked with us. While no one wants to pay more for a car, we believe that Rallye did right by us, and we love the Car. We bought two other Lexus vehicles from Rallye, because we believe they are very reliable cars. That is why the effort to get us to purchase an even longer warranty, than the term provided for a Certified car, was not appreciated.
Representatives were excellent in making a deal for the vehicle happen. They were knowledgeable on every level and incorporated my needs into assessing which of their cars were appropriate for me and under what financial circumstances any deal would happen. They worked with me onto a point on financial considerations. As a former Audi mainstay their service and the quality of their vehicles were both excellent.
Always exceeding expectations has kept me as a loyal Rallye customer for over 10 years. Joanna Oates and the entire Service Staff deserve a hearty well done!
My wife and I had super pleasant experience at Rallye. We love our ES 350. Our sales person, Paul Ok was beyond professional, personable , organized and just a pleasure to deal with.
Great experience with this dealership, it was a pleasure dealing with Kevin Losee. This is the only place I would go to if need to buy a car again.
Great service, friendly and fast!
Windshield was cracked from prior accident. Rallye replaced promptly and at their cost. Loaner was great. Very Happy with the entire process from a sale to service
Kevin Losee and the team are awesome! After searching for a low mileage RX, and having spent too much time at inferior dealerships, I drove 2 hours to Rallye. They are the best! From Denise in internet sales, Michelle in finance and Ray the General Manager, they surpassed my expectations. I will only buy from them in the future..it was worth the ride! Kevin Losee was my salesman and he was truly a joy! Unlike others, he has spent a lifetime in the auto industry and knows the business..He is honest and I greatly appreciate his expertise. He will ...
I leased a car for the first time and Andrew was extremely helpful in walking me through the entire process. He answered all the questions I had in detailed fashion. He provided great recommendations based on what I was looking for and my price range. Great customer service and would highly recommend working with Andy!
PunctualPunctuality, courtesy, and overall quality of service
Service was very good. All workers were pleasant and tried to be helpful at all times. I do not enjoy answering surveys so please do not send us more Thank you
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