Customer Testimonials
The Service Dept. at Glen Cove Rallye Lexus is always great! They are all courteous, informative and very accommodating.
Always answers telephone professionally and courteously. Staff is very conscientious and responsive. When arrive, there is worker there outside to greet you immediately.
The service staff is extremely professional and courteous and they provide you timely updates concerning your car. The service is excellent!
They are kind and so professional.I always receive prompt, friendly, efficient service I was really satisfied
They are kind and so professional. And the service was completed fast. I was really satisfied.
Extremely personable agents. We felt that we got a good deal. We have faith in the reliability of the car.it’s a very pleasant dealership. It’s not close to home but we travel the extra miles to get there.
I always receive prompt, friendly, efficient service right from check-in, through updates and final delivery.
Service department is amazing! I went for 10K mile service, NYS inspection and some kind of software recall. Dropped off around 8AM, out with a loaner in ~10 minuets. Came back to pick up at noon to find my car washed/vacuumed with full tank of gas! NYS inspection was complimentary so I didn't pay a dime. Another pleasant surprise is they re-routed my dashcam wire to be hidden behind the a-pillar, this is really above and beyond as I did not ask for this!
Great service. Very friendly staff
I went car shopping at Rallye to look for a new vehicle. I was greeted by Lauren Hu, who made me feel comfortable at the showroom and guided me through the available cars she had. I test drive one and then found one in stock that i wanted. I must say that this was my best car shopping experience ever. Lauren was very informative as she patiently answered my questions. She was also very responsive to my emails. I will definitely use Lauren again when looking for my next car and will refer to her to all of my family ...
Lexus and Lauren Hu came through for me. They turned my experience around i'm thankful.
Had an excellent, stress free experience purchasing my car. My Salesman, John Andrea was extremely helpful, courteous and professional,
Had services done and went smoothly and people were Gracious and cordial couldn’t ask for a better experience
The staff was very professional, courteous and knowledgeable. Special appreciation to Ted Mitchell who when above and beyond in assisting with my purchase. I am please to say I received exceptional customer service at Rallye Lexus Dealership. I am extremely pleased with the purchase of my 2017 Lexus NX 200t..
Excellent customer service. Joanna Oates is always knowledgeable and friendly and always keeps me informed.
Employees are very helpful and cordial.. always willing to help solve my issues… very satisfied!
I buy Lexus from u guys so u think still I have a warranty ? & current mileage 41000 on my car
Ted took good care of us twice now within 2 years and we are happy with our transition from an RX to a GX. He is patient, caring, and knowledgeable making the purchase easy.
Had a great experience at Rallye Lexus. Lauren was professional, personable and patient with me. Lauren helped me get my dream car. I would recommend Lauren and Rallye Lexus to anyone!
车行环境舒适，服务热情，本来可以给五星的，但期间出尔反尔的不合理要求(虽然最终仍能以最初合约完成交易)，令人对合约诚信有所怀疑，或者是时势所致吧，希望以后能本着诚信服务顾客。非常喜欢我的NX450h+ 。谢谢！
Everyone there are knowledgeable, pleasant, friendly and sincere. I would not take my vehicle anywhere else.
Tyrone was amazing!!
Great experience at the Dealership! Lauren was a No pressure sales person who worked with us on pricing of the Es350 I purchased. They even gave me a loaner vehicle even before purchasing the vehicle itself. I never heard of a dealship do that. I was impressed with there service and will definitely come back.
Very good customer service. The staff is always trying to help. Excellent environment and friendly atmosphere
I have been a part of Rallye Lexus for over 25 years. The level of Service and the professionalism is beyond any expectation I can have. Pam has been there throughout the years and has always been so professional.
Vehicle drop-off was easy and quick. The service advisor was courteous and kept me informed. I had an issue after I picked up the car and the service department fixed it quick after I brought it back at no charge to me.
Sales person was nice and knowledgeable made the process very easy and fast. Delivery was done in less than 20 minutes
Carlos my salesman was excellent. There was no high pressure and they honored the sticker price. I would highly recommend Rallye Lexus
Karen Hu provided excellent service. I appreciate her kindness and patience. I recommend Karen Hu and Rallye Lexus.
Maria was very nice to work with. Very nice and covered everything I needed. The waiting areas are nice. With the warm weather you now can sit outside. The work was done right the first time.
very nice people to deal with, very happy customer, really like the car. Danny our sale person was really nice and understanding.
Very easy to make a service appointment and when it was convenient for me..I appreciate that they clean the car inside and out..
Excellent service. Lauren Hu our salesperson was wonderful. I would recommend her to anyone who needs a Lexus.
I really enjoyed getting my car from this dealership. It was my second time getting a car from them, and i must say they provided exceptional service. I cant wait to purchase my 3rd car from them...
Explain kindly and understanding easily. Comfort place to look for cars. But places to a little far from highway
This dealership is extremely professional from the time they answer their phone until I drive off after receiving service!
Always a pleasure. Great knowledgeable staff!
Very easy to work with. Staff is very friendly. They helped with alot of the paperwork.
The salesman was very nice and patient with me.could not asked for a better person.
Everyone is Always professional and helpful.
Excellent service dont try to rip you off very nice waiting area my advisor michael
The people there are friendly, knowledgeable, friendly and just a great pleasure to have my business with them.
The best of the best dealer of the United States of America in the year of 2022!
Maintenance visit was quick and easy, and the dealership was very clean.
I was in an accident, so it was a difficult time. This dealership made my purchase so easy and pleasant that it made a tough situation far better.
Great service, knowledgeable staff. Large selection of used vehicles. Purchase process was seamless and enjoyable. Thank you!
Great selection of vehicles fairly priced, professional, knowledgeable and courteous staff. Ted and Adnan where a pleasure to work with. I highly recommend Rallye Lexus!
Great Buying experience. Anthony Piccirillo Was very helpful, knowledgable and friendly. Will absolutely recommend Rallye to friends and family.
Dealership always provide the utmost best customer service. Always have a valued an positive experience. No issue and complaints.
Quite professional, warm and pleasant customer service. Kept me updated about the progress from time to time.
Good dealership where they take good care of your car. They don’t make you wait too long
. Went out of their way to Offer excellent service. Sanitized car. Cleaned it inside and out. Gave me a loaner car for the day. I was very pleased.
I appreciated the granola bars and the beverage options. I also liked the upstairs work stations.
I’ve been coming to Rallye Lexus since 2006. I currently OWN my 2nd LEXUS vehicle. I currently have 146,000-miles and it runs like a well-oiled machine. This location is sooo professional with outstanding Service Consultants. Angel Pasquarelli was my Service Consultant for my 4/23/2022 service. She was AMAZING and very knowledgeable about my service. Mike Reidy was the MASTER Service Consultant for my 11/8/2021 service. He came in on his day OFF to make sure my vehicle was repaired properly. The dedication he has for his customers is AMAZING! I would definitely recommend this location for all your LEXUS service needs.
Polite and courteous service. Fair pricing. Quick appointments. What more coul you want? I give them my highest recommendation!
Always a great pleasure and experience visiting Glen Cove Lexus. Maria G was helpful and provided great customer service. I had a 730a appointment out before 830a for schedule maintenance superior service as always and everyone very friendly and positive.
LOVE YOUR SERVICE. I TRAVEL FAR TO GET TO YOU AND IT IS WORTH IT BECAUSE YOU EXCEL IN EVERY WAY. NEVER FAILS TO PLEASE IN 25 YEARS.
Maria G was helpful throughout the most recent visit for purchase of set tires for RX. From start through completion Maria represented Rallye in a positive and professional manner.
as always, good service for everything. quick service appointment and very pleasant service people, especially joanna and Angel..
I went to dealership without any appointment, however, sales consultant Lauren Hu accommodated us and showed few vehicles. we were able to finalize one vehicle and she gave us a time line for delivery of the vehicle and provided us periodic update concerning availability of the vehicle for pick up. Loan application was submitted online and it took less than 10 minutes to complete paperwork while we went to take delivery of the vehicle. We were happy as we were well informed of all the steps, break down of costs and approval of loan application. I would recommend this dealership.
I was able to get an appointment for service at a time that was convenient for me. The person I spoke to was efficient. When I arrived for the service appointment everything went smoothly. The person who checked me in was accommodating and pleasant.
quick service appointment and very pleasent service people especially Joanna--Rich Repanes did his usual excellent overall concern and helpful guidance in the process
Quick and easy service…appreciate that my car was finished earlier than promised! Thank you!
Great service! I had trouble with my car on Sunday. Called Monday morning for an appointment. Brought my car in by 11:00. Home by 1:00. Very happy!
They went above and beyond what they needed to do and I would definitely return for service.
Erik helped us to work a lease deal in this time of car shortages. He was pleasant to work with...we got results from this dealership
Very good service and friendly staff. I am very satisfied with their service. Highly recommended.
Rallye is in a league of its own. Simply the very best in its class.
James is service was outstanding. He went above and beyond. He was very knowledgeable, professional and courteous, my service experience was top notch. Best experience I have had among luxury brands.
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